Right People. Right Place. Right Time.
Customer support, sales, chargeback defense, growth, websites, and I.T. services, all under one roof. Your customers get answers, your orders stay clean, and you get to work on the business instead of inside it.
Each area has its own lead and its own team. They share the same systems, so nothing falls between departments.
Inbound email, phone, and social. Order questions, subscription changes, replacements, and the follow-up that keeps a customer instead of losing one.
Email support led by Lauretta Penley, our Customer Experience Director. Voice support led by Jacob Felts, who also personally trains every agent one on one before they touch a customer.
Disputes, chargebacks, and failed payments handled with real evidence pulled from your payment, shipping, tracking, order, and customer communication records, across every processor you use. We answer every dispute, not just the easy ones.
Led by Nancy Midkiff, our Loss Prevention Manager.
How the industry does it
Industry figures: Mastercard and Datos Insights, 2025 State of Chargebacks report.
Results from a single client engagement.
Outbound and inbound sales calls, plus the follow-up that turns a maybe into an order.
Led by Fay Hartless, our Sales Manager.
Results from a single client engagement.
The ads, messaging, and social media presence that bring new customers in and bring past customers back.
Led by Amber Waddle, our Growth Specialist.
We were building systems long before the AI boom. Since then we've taken it much further, with automations, integrations, web apps, and AI agents. Show us how your business runs today, and we'll work alongside you to improve, automate, optimize, and stabilize it.
Led by Donald Bryant (Head of Technology) and James Brumbeloe (I.T. Admin).
Web design and development
Fast, mobile-first websites, landing pages and custom web tools, designed and built in-house. This site and its 44 free tools are our own work.
We build AI agents that work next to our support team. They read the inbox, look up the customer, and answer the routine questions in minutes. Anything that needs judgment, like a refund or a dispute, goes straight to a person.
Perrita is the best of them, and she works every day.
Customer support assistant
Inventory, reporting, and dialer tools built in-house, so we fix what's broken instead of waiting on a vendor.
Every agent goes through training before they talk to a customer, and our project managers read the same reports you do.
Support, loss prevention, sales, and technology sit in the same conversation, so a problem gets one owner and one answer.
Our mission
To empower businesses to achieve their goals with personalized, efficient business process outsourcing.
We simplify the daily operations of our clients through innovative technology and a team of highly trained professionals. We're committed to exceptional customer service, long-lasting partnerships, and improving what we offer as your business changes.
Reviews
“They are truly the best all around service you can have by your side as your business grows. I would 100% recommend them to anyone looking to expand or needing someone to help them manage there day to day operations.”
“Web Solutions have been the backbone of our company. They take care of all of our customer service and back-end work from Loss prevention, and content creation to business optimization.”
“These guys are awesome!! Very helpful!! Very fast and good at what they do!! They always keep you in the loop.”
Four owners who still work the floor, and project managers who run each department. Started in 2018, and still growing.
President & Director of Operations
Vice President & Head of Technology
Customer Experience Director
Human Resources Director
Loss Prevention Manager
Growth Specialist
Sales Manager
Training Manager
I.T. Admin
I.T. Manager
We love and miss him. That title stays his.
Tell us what's eating your week. We'll tell you what we can take off your plate.
Prefer to talk? Call 276-266-3014.
