Chargeback reason code lookup and evidence guide
Look up the reason code on a dispute to see what the cardholder is claiming, what evidence tends to help, and when your response is due.
| Network | Code | Meaning | Type |
|---|
Evidence that usually helps
Response deadline
Reason codes and rules change, and your processor sets its own response window, usually shorter than the network's. Confirm the due date shown in your processor's dashboard. This is general information and not legal advice.
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- Pick the card network and enter the reason code.
- Read what the cardholder is claiming and which evidence tends to help.
- Use the deadline calculator to plan when your response is due.
Reason codes and rules are updated by the card networks. Verify details with your processor.
Common questions
What is a chargeback reason code?
It is the code the card network attaches to a dispute to explain the cardholder's claim, such as fraud, product not received or not as described. It tells you what kind of evidence to submit.
How long do I have to respond?
The deadline depends on your processor and the network. Many processors set it between 7 and 21 days from the dispute date. Always follow the date shown in your processor dashboard.